Frequently Asked Questions

A managed service provider handles your IT infrastructure and support on a proactive, ongoing basis. Instead of calling someone when things break, an MSP monitors your systems around the clock, patches vulnerabilities before they become problems, and provides strategic guidance so your technology supports your business goals. Think of it as having a full IT department without the overhead of hiring one in-house.

Our Premium Managed Services plan runs $225 to $275 per user per month, plus Microsoft Business Premium licensing at $23.10 per user per month, with a $1,500/month minimum per client. The exact price depends on user count and environment complexity. Everything is included: help desk, 24/7 monitoring, cybersecurity, compliance support, and strategic IT planning. Every engagement starts with an intro call and a $2,500 IT Risk Assessment — complimentary for qualifying businesses — so we can give you an accurate quote based on your actual environment.

Our sweet spot is established teams that have outgrown one-person IT or break-fix support. The size of the team matters less than how much your business depends on technology working. If you handle sensitive data, face compliance requirements, or simply can't afford reactive IT anymore, ask — we'll give you an honest read on whether we're the right fit.

Every ticket is triaged and dispatched based on urgency and business impact. Critical issues affecting multiple users or business operations get immediate attention. We use a rigorous priority system so urgent problems always get handled first, and we provide 24/7 monitoring for critical infrastructure.

Yes. While the majority of IT support is handled remotely, some issues require hands-on attention. We provide same-day onsite support throughout the Inland Empire from our Redlands headquarters, and serve well-fit clients deeper into Los Angeles, Orange, and Riverside counties as well. Onsite visits are included in our managed IT agreements at no additional charge.

We anchor on the CIS Critical Security Controls (v8.1) — a framework-agnostic baseline that maps onto almost everything else — and layer on the specific frameworks that apply to you: the FTC Safeguards Rule and Written Information Security Policies (WISP) required under many state data-privacy laws. For law firms and other professional-services firms, we also align IT controls to client-confidentiality obligations and cyber-insurance requirements. We start by identifying what actually applies to you, then build the technical and documentation controls to meet it — and keep the evidence ready for audits.

The FTC Safeguards Rule requires "financial institutions" — a category the FTC defines broadly to cover many businesses that handle consumer financial data — to implement a comprehensive information security program. As of the 2023 updates, this includes encryption, multi-factor authentication, access controls, continuous monitoring, incident response plans, and regular risk assessments. Non-compliance can result in FTC enforcement actions and significant penalties.

If your business handles sensitive personal or financial data, the answer is almost certainly yes. A WISP documents your security policies, procedures, and controls. It is explicitly required by several regulations including the FTC Safeguards Rule and many state data privacy laws. Even if not legally required for your specific industry, having a WISP demonstrates due diligence and can protect you in the event of a breach or lawsuit. We help our clients develop and maintain their WISP as part of our compliance support.